At MotoCollection, we take pride in delivering more than just a product. We want to give you an experience that matches the craftsmanship in every jacket, suit, and accessory we make. From the moment you confirm your order to the day it reaches your door, our team works hard to keep the process efficient and transparent.

Processing and Delivery Times

Standard Products

We handle and dispatch standard orders within 2 to 4 business days. After that, delivery takes another 7 to 9 business days.

Custom Products

We build custom pieces by hand to your exact measurements and specifications. Because of this, they need extra time in production. Handling takes 10 to 14 business days. Delivery then takes another 7 to 9 business days.

Weekends and public holidays do not count as business days. So, please plan ahead if you order around those times.

Where We Ship

We currently ship to the United States, United Kingdom, Europe, Australia, and New Zealand. No matter which of these regions you call home, we will get your gear to you.

Shipping Costs

Shipping is free on all orders. There is no minimum spend required.

However, customers must cover any VAT, customs duties, import taxes, or other charges from their country’s customs authority. We do not include these charges in the product price, and we do not collect them at checkout. Instead, the carrier or local customs office usually assesses them on arrival.

Tracking Your Order

We send a confirmation email with tracking details as soon as your order ships. You can also log into your account any time to check your shipment status.

Delays That Are Out of Our Hands

Most orders move without issue. Still, a few factors can add extra days to delivery. For example, customs holds, severe weather, carrier backlogs, and high order volume during sales or holidays can all cause delays. Similarly, custom pieces with detailed handwork may need more time. If that happens, we will reach out and let you know before it becomes an unexpected delay.

Double-Check Your Address

Please make sure your shipping address is correct before you check out. We cannot take responsibility for delays or lost packages caused by an incorrect address. However, if you notice a mistake right after ordering, contact us immediately. We will do our best to fix it before we dispatch your order.

Damaged or Lost Packages

If your order arrives damaged, or tracking shows delivered but nothing arrives, notify us within 30 days of the delivery date. Please include your order number. For damage claims, also send a couple of photos of the item and packaging. We will resolve the issue promptly, whether that means a replacement or working directly with the carrier.

Need Help?

Our support team is available 24/7 through Live Chat and WhatsApp. You can also email us at support@motocollection.us or call +1 (201) 922-7833.