At MotoCollection, we want every customer to feel completely confident in their purchase, whether it is a classic biker jacket or a full leather riding suit. While we take great care in crafting and quality-checking each piece before it ships, we also understand that fit and preference are personal, which is why we offer a straightforward returns process built around fairness for both our customers and our small business.

Return Window

You have 30 days from the date of delivery to return your item.

Custom Orders Are Final Sale

Custom-made products, including items built to your personal measurements, custom colors, personalized logos, embossing, or any design made to your specific instructions, are not eligible for return, exchange, or refund. Because we handcraft each piece specifically for you and cannot resell it, we consider all custom orders final sale once production begins.

Damaged or Defective Items

If your item arrives damaged or with a manufacturing defect, this is handled differently from a change of mind return.

  • Notify our support team within 30 days of delivery, along with your order number and clear photos showing the damage or defect
  • There will be no restocking fee for damaged or defective items.
  • We will cover the cost of return shipping for damaged or defective items
  • Once the item is received and the issue is confirmed, we will offer a replacement or a full refund, based on your preference and product availability
  • This does not apply to custom orders, which remain final sale even in the case of a manufacturing concern; however, if a custom order arrives with a genuine defect, contact our support team directly, and we will review it on a case-by-case basis

Change of Mind Returns

If you change your mind after receiving your product, you may return it within 30 days, subject to the following conditions:

  • A 30% restocking fee will be deducted from your refund
  • The customer is responsible for the cost of return shipping
  • The item must be unworn, unwashed, and in its original condition with tags attached
  • This applies to ready-made products only; custom orders are not eligible for return under any circumstances

Return Shipping

Once we approve your return request, our support team will provide you with the correct return address. The address may vary depending on the product or your location.

Send your return only to the address our team provides. We are not responsible for items you send to any other address, including old addresses listed on packaging, invoices, or previous orders. We will not accept, track, or refund packages sent to an unapproved address.

The cost of return shipping for change-of-mind returns is the responsibility of the customer.

Color Variation Disclaimer

Because we make our products from genuine leather, you may notice slight variations in shade, grain, and texture between the product photos and the item you receive. These natural variations are unique to each piece of leather. These variations are natural characteristics of genuine leather. These variations are natural characteristics of genuine leather. Leather is a natural material, and no two hides are perfectly identical. These minor differences are not considered defects and are not eligible for return on that basis alone.

Refund Processing Time

Once we receive your returned item, we will process and issue your refund to your original payment method within 4 to 6 business days. We will send you a confirmation email once we complete the refund.

How to Start a Return

  • Contact our support team with your order number and the reason for return before sending anything back
  • Our team will provide you with the approved return shipping address to use
  • Send your return only to the address our team provides. We are not responsible for items you send to any other address.
  • After we confirm your return request, securely pack the item in its original condition and ship it to the address we provide.
  • Keep your return tracking number until we confirm your refund in case we need it for reference.

Need Help?

Our support team is available 24/7 through Live Chat and WhatsApp. You can also email us at support@motocollection.us or call +1 (201) 922-7833.